At Swiss Electric Bikes, we are committed to delivering your order safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders within Switzerland and to international destinations.
Order Processing
- Orders are processed after payment has been successfully received.
- Processing times may vary depending on product availability.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an order confirmation email once your purchase has been successfully placed.
Shipping Destinations
We proudly ship:
- Throughout Switzerland
- To selected international destinations
If your country is not available during checkout, please contact our customer support team for assistance.
Delivery Times
Delivery times vary depending on the product, destination, and courier.
Estimated delivery times are provided during checkout or communicated after your order has been confirmed.
Please note that delivery estimates are not guaranteed and may be affected by factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery location
- Product size and weight
- Shipping method selected
Any applicable shipping charges will be clearly displayed before you complete your purchase.
Order Tracking
Where available, you will receive a shipping confirmation email containing tracking information once your order has been dispatched.
Please allow some time for tracking updates to appear after shipment.
International Shipping
We offer international shipping to many countries.
Please note:
- Customs duties, import taxes, and local fees are the responsibility of the customer unless otherwise stated.
- Delivery times may vary due to customs clearance procedures.
- Import regulations differ between countries.
We recommend checking your country’s import requirements before placing an order.
Damaged or Missing Items
If your order arrives damaged or incomplete:
- Inspect your package upon delivery.
- Contact us within 48 hours of receiving your order.
- Include your order number and clear photos of the damaged item and packaging.
We will investigate the issue and work to resolve it as quickly as possible.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before completing your order.
Swiss Electric Bikes cannot be held responsible for delays or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.
Delivery Delays
While we strive to meet estimated delivery times, delays may occasionally occur due to:
- Weather conditions
- Courier delays
- Customs inspections
- High shipping volumes
- Public holidays
- Other unforeseen circumstances
We appreciate your patience should any unexpected delays arise.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team.
Swiss Electric Bikes
Email: contact@swisselectricbikes.com
Thank You for Shopping with Swiss Electric Bikes
We appreciate your trust in Swiss Electric Bikes. Our goal is to ensure every order is processed carefully, shipped securely, and delivered as quickly as possible so you can enjoy your new electric bike or accessories with confidence.