How do I place an order?
Simply browse our products, add your chosen items to your cart, and proceed to our secure checkout.
Can I change or cancel my order?
If your order has not yet been processed or shipped, please contact us as soon as possible and we’ll do our best to assist.
How can I check my order status?
Once your order has been shipped, you’ll receive a confirmation email with tracking information, where available.
Do you deliver throughout Switzerland?
Yes. We deliver to customers across Switzerland.
Do you offer international shipping?
Yes. We ship to many countries worldwide. Shipping options are displayed during checkout.
How long does delivery take?
Delivery times vary depending on the product and destination. Estimated delivery times will be provided during checkout or after your order is confirmed.
What payment methods do you accept?
We accept secure online payment methods available at checkout, including major credit and debit cards and other supported payment options.
Do your electric bikes come with a warranty?
Yes. All eligible products include the manufacturer’s warranty. Warranty terms may vary by brand.
Do you sell electric bike accessories?
Yes. We offer helmets, locks, batteries, chargers, lights, bags, replacement parts, and many other accessories.
Can I return my order?
Returns are accepted in accordance with our Returns Policy. Please contact us before returning any item.
What should I do if my item arrives damaged?
Contact our customer support team immediately with your order details and photos of the damage so we can assist you.
How do I make a warranty claim?
Please contact our customer support team with your order number and details of the issue. We’ll guide you through the warranty process.
How can I contact Swiss Electric Bikes?
You can reach us via our Contact Us page, email, or phone during business hours.
How quickly will I receive a response?
We aim to respond to all enquiries as quickly as possible during our business hours.