At Swiss Electric Bikes, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or purchase products from us.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely by third-party payment providers)
- Order history
- IP address
- Browser and device information
- Website usage data through cookies and analytics
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Deliver products and services
- Respond to enquiries and customer support requests
- Improve our website and shopping experience
- Send order updates and service communications
- Prevent fraud and enhance website security
- Comply with legal obligations
Where permitted and with your consent, we may also send promotional emails or newsletters. You can unsubscribe at any time.
Payment Information
Payments are processed through secure third-party payment providers. Swiss Electric Bikes does not store your full payment card details on our servers.
Cookies
Our website uses cookies to:
- Improve website functionality
- Remember your preferences
- Analyse website traffic
- Enhance your browsing experience
- Support marketing and advertising activities where applicable
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
Sharing Your Information
We do not sell or rent your personal information.
We may share your information with trusted third parties only when necessary to:
- Process payments
- Deliver your orders
- Provide website hosting and maintenance
- Perform analytics
- Comply with legal requirements
These service providers are required to protect your information and use it only for the services they provide.
Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.
While no online system can guarantee absolute security, we take reasonable steps to safeguard your data.
Data Retention
We retain personal information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal, tax, and accounting obligations
- Resolve disputes and enforce our policies
Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to certain processing
- Withdraw consent where applicable
- Request a copy of your personal data
To exercise any of these rights, please contact us using the details provided below.
Third-Party Services
Our website may include links to third-party websites or services. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.
Children’s Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Swiss Electric Bikes
Website: https://swisselectricbikes.com
Your Privacy Matters
Swiss Electric Bikes is committed to protecting your personal information and maintaining your trust. We strive to handle your data responsibly, securely, and transparently while providing you with a safe and reliable online shopping experience.