At Swiss Electric Bikes, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund & Returns Policy below to understand your rights and the conditions for returns, refunds, and exchanges.
Returns
We accept returns for eligible products within 14 days of receiving your order, provided that the item:
- Is unused and in its original condition.
- Is returned in its original packaging with all accessories and documentation.
- Shows no signs of misuse, damage, or modification.
Certain items may not be eligible for return due to hygiene, safety, or manufacturer restrictions.
Return Process
To request a return:
- Contact our customer support team before sending your item back.
- Provide your order number and the reason for the return.
- If your return is approved, we will provide return instructions.
- Securely package the item and send it to the address provided.
Returns sent without prior approval may not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If approved:
- Your refund will be processed to your original payment method.
- Processing times may vary depending on your payment provider or financial institution.
Shipping charges are generally non-refundable unless the return is due to our error or a defective product.
Exchanges
If you received a defective, damaged, or incorrect item, please contact us as soon as possible. Where appropriate, we will arrange a replacement or exchange.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item:
- Contact us within 48 hours of delivery.
- Include your order number and clear photos of the item and packaging.
We will review your claim and work to resolve the issue promptly.
Non-Returnable Items
The following items may not be eligible for return unless they are faulty or incorrectly supplied:
- Used products
- Gift cards
- Custom or special-order items
- Clearance or final sale items
- Products damaged through misuse or improper handling
- Hygiene-related products once opened, where applicable
Warranty
Many products sold by Swiss Electric Bikes are covered by the manufacturer’s warranty.
Warranty terms and coverage vary by brand and product. If you believe your item has developed a manufacturing fault, please contact our customer support team with your order details and a description of the issue.
Return Shipping
Unless the return is due to our error or a confirmed product defect:
- Customers are responsible for return shipping costs.
- We recommend using a tracked and insured shipping service, as we cannot guarantee receipt of returned items.
Order Cancellations
If you wish to cancel an order, please contact us immediately.
Orders that have already been processed or shipped may not be eligible for cancellation and may instead need to follow our standard returns process.
Contact Us
If you have any questions about returns, refunds, or exchanges, please contact our customer support team.
Swiss Electric Bikes
Email: contact@swisselectricbikes.com
Customer Satisfaction
At Swiss Electric Bikes, customer satisfaction is our priority. We are committed to providing quality products and a fair, transparent returns process. If you have any questions before or after your purchase, our support team is always happy to assist.